Sprouts Reviews

Just spent $320.00 at sprouts in Clovis, CA. Could my bill be so high because every time the cashier scanned fruits or veggies that needed to be weighed she kept her hand on the item she was scanning.... this adding more weight to each item???? Her bagger kept trying to talk to me while she kept doing this!?!? So disappointed in this store.

Sprouts is my favorite grocery store. Veggies and fruits fresh... everything is good. Willing to pay for organic...
This review isn’t about the food but about the lack of customer service.
At the register, the cashier and the bagger (TSHIRT said Head Cashier!?)
Neither acknowledged me but kept talking/socializing about “who said what to whom”
No eye contact, and when I asked the bagger not to bag the roasted chicken (because it was very hot) she left it for me to put it my cart. Then walked away!
I’m noticing a trend at this particular store where the cashiers and baggers socialize with each other and ignore customers.
What about engaging with your customers,
leaving a better impression than feeling ignored??
Diamond Bar, CA 91765

Management (John, Joe, Patty and that no eyebrows having Kim) is full of S***!!! They’re nothing but a garden of SNAKES! Affairs with employees, mistreatment of employees, they don’t pay you well, ignorant, unhelpful, they don’t care about their employees, distasteful, bullies, toxic and unprofessional. They refuse to let you move up or transfer to another Sprouts, certain behaviors they allow and don’t do anything about and they only care about their precious $50 an hour and how HR is paying their bills, paying for their kids to go to college, paid vacations, retirement benefits, paying for their fancy houses and expensive cars, etc. They're just robots. While they’re lounging in the back office earning $50 an hour doing nothing, the employees are out doing the REAL work earning $10 an hour. They make you feel as if working in that PRISON is all you’re good for. They don’t care about ANYONE. They’re a bunch of Ungrateful, unethical, self centered, untrustworthy, conniving and poor disgusting excuse of human beings. They can go to HELL!!!!!!

I sent this letter to Sprout's CEO. I got a form letter back from customer service. Perhaps he will see this:
I have supported Sprouts since 2007 when I lived in AZ. I was overjoyed when I moved to FL to find a Sprouts had just opened two miles from my new home, and I was saddened to discover when I recently moved to SC that the only Sprouts is an hour away from me in Greenville. Most of my grocery budget has been spent in your stores for all those years. As a nutritionist, I have literally done field trips in your store to teach clients how to make good food choices. Until now.
I don’t wear a mask. Anywhere. I have not been turned away nor has anyone tried to force me to do so, including in your stores. However, when I went to your store in Greenville, I was informed that I could not shop in Sprouts without a mask despite my medical exemption. Your manager, Scott Mashburg, informed me that I had to leave the store immediately if I would not wear a mask on April 15, 2021 at 5:25PM. Despite my telling him I have a medical exemption. Despite me explaining I spend a great deal of money every month in Sprouts. Despite me describing I had driven an hour to shop there. The store was virtually empty (make note of the time of this fact). He gave me a handout from corporate stating the mask requirement because of “Sprout’s commitment to protecting everyone’s wellbeing”. He stated that this could be enforced because Sprouts is privately owned.

Privately owned does not mean free rein to discriminate. Private business has a legal classification as a “public accommodation” according to federal law (Title III Reg 28 CFR 36.104). Federal law 28 CFR 36.202 prohibits denial of participation and equal access or exclusion from the same or equal service as others. Denying me entry, requiring me to be served outdoors, limiting me to home delivery, having someone choose my foods for me, or treating me any differently based on my appearance is also a violation of Title II, III, and VII of the US Civil Rights Act of 1967. US Title 42, Section 12101 states it is unlawful to deny entry to persons with disability or perceived medical conditions. This is also a violation of the American Disabilities Act, who have defined mask exemptions for various conditions and whose fines are steep. The First Amendment to the Constitution also protects my right to appear in a place of public accommodation without limitation. Add that the South Carolina constitution protects the same rights, and the fact that there is not even a mask mandate in this state just like Florida where I had no problem shopping in your stores mask free for the last year, and I believe you will understand that refusal to serve me constitutes unlawful discrimination and violates constitutional, federal, and state laws over and over again.
I and all the people who stay away from your business because of this harassment HAVE THE LEGAL RIGHT TO ENTER, SHOP AND BE SERVED AT YOUR PLACE OF BUSINESS WITHOUT COVERING OUR FACES. We are protected by federal, state and constitutional law, and are not subject to the whims of business owners and politicians who would have us believe local mandates and private ownership supersede the law and inalienable rights.
I am not happy that I must now support Jeff Bezos by health food shopping exclusively at Whole Foods (normally I would go to Sprouts first and then WF only if Sprouts did not have an item), but I shopped in his store just down the street from yours the same day with no mask and no harassment so I will pay more to be able to breathe while I shop for my food. I made other discoveries that day: I shopped at Publix (something I never did before as I relied on Sprouts to provide my needs) and found they have many of the items I would normally buy at Sprouts and some were even less expensive – again, mask free. And in conversation with other unmasked people in stores, I was given contact info for like-minded attorneys who despise businesses and politicians who are overstepping their bounds and are helping those who insist on preserving rights -- pro bono.
It’s time that those of us who want to maintain the rights mentioned above scream as loudly as those who live in fear. Are you listening? Or will you watch your “team members” you claim to be protecting lose their jobs because you slowly go out of business (as evidenced by Scott’s own expressed concerns and an empty store at a time when people are looking for dinner items)? I am hoping you will instead focus on your true responsibility: providing excellent groceries at fair prices, great customer service, and employment for people who need it. It is each of our own responsibility and choice to protect our health in ways that really work for us.
God bless America. Land of the free.

My partner and I went to a Sprouts store to do a simple return. We had bought too much coffee and wanted to simply return it. The cashier was hesitant and said she couldn't return it even though we had the receipt, and was purchased within a couple of days. Nothing was wrong with the bag.
She then went to ask the head cashier (Batitste) even though I feel like he was not using his real name. He had a hard time explaining why he couldn't return it. He then said it was at his discretion-so pretty much just because. He was the only white person amongst us, and it really felt like he was utilizing that to his benefit and satisfaction.
I had emailed customer service about it and didn't get a response until I had emailed a 2nd time 5 days later. Laura wrote back for further review on the incident and that I would be contacted. That has not happened. I waited about 5 days, and decided to call their corporate office to speak to someone higher who could do something about the matter. When I got to the operator, she obviously had a didn't care attitude, and wanted to get me off the phone to do whatever was more important for her.
I left a message to a Laurie who is Laura's supervisor, and have not heard ANYTHING.
This incident happened on Easter, the 4th.
It has been well over a week since anyone has done anything about the incident.
This is really showing how they run their company, down to even the operator.
I get the sense that that kind of behavior, bad attitude, and discrimination is more than ok. If it is, then I will definitely be shopping somewhere else.

I was told today, in Peoria, Az, while in the check out line that if I didn’t put on a mask I could not purchase my groceries. The governor has lifted the mask mandate here, in AZ, but the Sprout’s manager says their corporate office have made this policy and will require customers to wear a mask. I thought I lived in the United States of America. I will not shop here anymore and ask others to boycott Sprouts.

I work nightshift in a local hospital. Sprouts is open at 7am which is when I get off work, and I frequently stop there to get things in between bigger shopping trips. The cashiers there treat me like I'm dirt (Yay! I'm a healthcare hero, thank you Sprouts!) and pretend I don't exist even when I'm jumping up and down waving my arms around trying to get their attention while they flirt with young, attractive, more appropriate looking "Sprouts" shoppers. Then they turn to me and my inconveniencing of them by me being alive and clearly let me know what a huge nuisance I am by existing. I hate this store now, That's all

I really appreciate the SPROUTS in El Paso. The employees are friendly and helpful, the selection in all departments is excellent, I trust the Vitamin Supplement selections, and the store is clean and attractive. The App, however, has always been confusing for me. I will get a coupon on my App, and when I get to checkout, the scanner doesn't accept it. I also don't feel I can count on the prices shown on my App.

If you are thinking Sprouts might be a good career choice, rethink that. The management at Store #23 in Tucson, AZ is dishonest and without integrity. Specifically, the store manager and the produce manager. Both of these clueless people are just garbage. Any company that terminates senior employees with a voice mail and no explanation, is not a company you want to invest in.

I generally have a good experience shopping here but the online ordering process needs to tighten up. The inventory in the store should coincide with the online catalog. Two of the major items I needed to purchase, this the reason I did delivery in the first place are not available. So I still have to go out to a different store and get it. What’s the point? The shopper advised me that most of the shelves were empty. I won’t be ordering from here again.

Sprouts Camarillo store employees so rude! Save your time and don’t go. Not sure about the other stores but in Camarillo Vons has my business now.

I have been shopping here for 6 years+ and it has become consistently worse.
The fruits and vegetables must be very closely examined because they are generally at the end of their cycle. The berries are ALWAYS rotten and the so-called fresh greens and produce never lasts more than a day in the refrigerator
at home.
The pre-order system is a joke! I ordered an organic turkey for Thanksgiving a month in advance and 2 days before Thanksgiving they called me and told me they didn't have one for me and asked, "if I would take an all-natural turkey instead cause their supplier shorted them"...so who got mine? Really?! You actually said that out loud and expected me to feel OK about being pushed off?!When I went to pick it up I waited in a long line despite a pre-scheduled pick up time, then, they couldn't find the turkey without a hassle. Subsequently, it wouldn't ring up at the register, although I had already pre-paid for it. I was supposed to get a refund for the price difference between the organic and all natural but they couldn't figure it out.
The management is completely incompetent!
NEVER-EVER do they have enough cashiers available for checkout. It is ALWAYS an inordinate wait in a long and slow line with nearly all the cashier stations closed. If you're lucky there may be 2 open.
Most of their products are overpriced, especially anything they deem"specialty" or "organic". You can buy practically everything else for half the price at COSTCO or Albertson's just across the way. It's really too bad that they've failed to respond to any suggestions offered no recompense and actually don't seem to care a bit.
The "COVID-EXCUSE"doesn't hold up...they've sucked for years and now suck even worse.
Despite Whole Foods prices, I now shop (selectively) there because it is, in reality, NOT MORE EXPENSIVE if I have to throw out half of what I buy at Sprouts anyway.